Kindly remember that you have the right to request the partial or full refund in case you receive the wrong paper or a paper that you are unsatisfied with. Refunds are not issued automatically and are treated on a case by case basis meaning that every paper is treated uniquely and requires a flexible approach when issuing a refund. In such a case, the company will send the disputed paper to an independent quality assurance department so that it can be proofread and graded. You are advised to apply for refunds 14 days after the paper’s deadline if your paper is equal to or less than 30 pages. You can also apply for a refund if your paper is more than 30 pages long and 30 days have elapsed after the deadline of the paper. It may take up to 48 hours to grade your paper. The process of grading includes calculating the percentage of content that is incorrect and using this percentage to calculate the amount of refund that you shall receive.
You also need to keep in mind about several crucial points when disputing a paper:
If you decided to cancel the order after we have assigned it to a writer, we should refund you based on the draft that the writer had completed at the time of your cancellation. You can expect to receive the draft from the writer three hours after you made the request. However, we do not guarantee that you shall receive this draft from the writer, but you shall put our best efforts so that to ensure that you receive it. You are eligible to receive a draft written by a writer at the time of the receipt of the cancellation request. If you make drastic changes to the initial instructions, we may take this into account when calculating the value of the refund. You do not have the right to use any materials that you received in the course of preparing your order. Please note that in case your refund is processed successfully, the materials are the property of the company and may be published by the company online for commercial purposes. We do not store papers (including drafts) in our database or publish them online. This means that if the disputed paper is checked through Google or with a plagiarism software, the paper will link back to our website. We encourage you to keep in touch with our customer care and support team by using live chat, our toll-free number, or our email in case you believe that there are other issues concerning your order, or in case you need to cancel your order. We shall review each case independently and carefully and come up with a solution that is just and fair. Finally, please remember that if you live in the European Union territory and paid VAT when placing your order, the VAT amount is not refundable.